The GOFCC Coach / Technical Assistance Specialist plays a critical role in expanding access to high-quality child care by supporting individuals through the entire journey of becoming licensed Family Child Care (FCC) providers.

This position requires a hands-on, relationship-driven coach who can guide participants from interest to licensure with urgency, accountability, and care.

The Technical Assistance Specialist works directly with participants to:

♦   Navigate the Office of Child Care Family Child Care (FCC) licensing process

♦   Build sustainable family child care businesses

♦   Achieve participation in Maryland EXCELS

♦   Successfully launch and operate high-quality programs

This role is part of the statewide Growing Opportunities for Family Child Care (GOFCC) initiative.

 TECHNICAL ASSISTANCE SPECIALIST RESPONSIBILITIES:

 ♦   Provide end-to-end coaching from application to licensure

♦Monitor progress and hold participants accountable to timelines

♦   Guide participants in building sustainable Family Child Care businesses

♦   Facilitate interactive workshops and trainings (both in person and virtual)

♦   Conduct community outreach and info sessions to recruit participants

♦   Build relationships with community organizations and partners

♦   Represent GOFCC at events, meetings, and community spaces

♦   Serve as a liaison with the Office of Child Care

♦   Collaborate with community partners

♦   Maintain strong, trust-based relationships with participants

♦   Travel to participants’ homes for coaching sessions

♦   Accurately document work in the MCCRN data system

♦   Track participant progress toward:

o   Licensure

o   Training completion

o   Maryland EXCELS participation

♦   Support newly licensed providers with quality initiatives including Maryland EXCELS

 EDUCATION:

♦   Bachelor’s degree in Early Childhood Education, Child Development, or related field

♦   OR equivalent combination of education and experience

♦   Completion of:

o   45-hour Child Development course

o   45-hour Curriculum (Infant/Toddler, Preschool, or School-Age)

EXPERIENCE:

¨       5 years’ experience in early childhood education program, licensed child care (center and/or family child care), school-age child care, Head Start/Early Head Start, or PreK education setting

SKILLS:

¨       Strong verbal, writing, and organizational skills.

¨       Strong database skills.

¨       Knowledge of Maryland child care delivery system.

¨       Ability to communicate effectively with child care providers, peers and other professionals.

¨       Ability to represent BCCCRC as appropriate in the community.

¨       Knowledge of software operation including Microsoft Word, Canva, PowerPoint and Outlook.

¨       Ability to work independently and travel throughout Baltimore City. 

 WORK ENVIRONMENT:

¨       While normal business hours are 8:00/9:00 a.m. to 5:00 p.m. (depending on time of arrival). this position requires some evening and Saturday hours to facilitate professional development classes.  Work hours will be adjusted to maintain a 35-hour work week.

 OTHER: This position requires a personal vehicle, a valid driver’s license, and a current car insurance policy. 

Responsibilities 

* Attend training to become a Certified Parent Educator.

* Provide personal home visits to families on assigned caseload

* Plan and conduct home visits using the Parents As Teachers (PAT) instructional curriculum based activities, methods and materials.

* Provide early detection and developmental screening services to children zero to five years of age.

* Monitor client caseload and record child's developmental progress

* Maintain accurate records of all personal home visits, contacts, screenings, resource linkages and data input of progress and required reports.

* Maintain client confidentiality and integrity in keeping with agency policies, practices, professional standards, and program requirements.

* Acquire knowledge and expertise of the agency's Client Management System (Visit Tracker) software and other various database systems.

* Participate in community outreach events as needed and required.

* Attend agency staff meetings as necessary and required.

* Perform all other duties as assigned and adhere to ongoing policies, program standards and supervisory directives.

EDUCATION:  Bachelor's degree in early childhood development or related field is preferred; with a minimum of two years' experience directly working with young children under the age of 5 required.

OTHER: This position requires a personal vehicle, a valid driver's license, and a current car insurance policy.  No transportation of participant families or children is necessary, but having a vehicle facilitates ease of completing home visits in addition to all other job requirements.  May be asked to do some light transporting of donated items, such as clothes, diapers, and pack-n-plays at times.

SKILLS REQUIRED:

¨       Strong knowledge of child development, parent education, and the Parents as Teachers curriculum

¨       Ability to build trusting, respectful relationships with diverse families

¨       Skilled in observation, assessment, and documentation of child and family progress

¨       Effective communication and active listening skills

¨       Experience connecting families to community resources and supports

¨       Strong organization, time management, and documentation abilities

¨       Understanding of trauma-informed care and family systems

¨       Demonstrates cultural sensitivity, professionalism, and confidentiality

¨       Self-motivated and able to work independently while collaborating with a team

¨       Genuine commitment to empowering parents as their child’s first and most important teacher

WORK ENVIROMENT: 

* Must work flexible hours

* Must be prepared to travel to various program sites and various communities.

 RESPONSIBILITIES:

¨       General Supervisory Support:

Provide supervisory support for 2 to 4 Home Visitors (HV) to include bi-weekly supervision sessions each month. Ensure full time parent educators participate in a minimum of two hours of individual reflective supervision and a minimum of two hours of staff meetings. Part time parent educators participate in a minimum of one hour of reflective supervision and two hours of staff meetings. In order to support high-quality services to families.

 Ensure that home visiting documentation is completed accurately and submitted in accordance with program policies.  Monitor HV caseloads and home visit completion rates. Observe each HV in home visits at least semi-annually and provide feedback that encourages professional development. Routinely provide reflective supervision to HV to support their work with challenging families and enhance their abilities. Develop and implement FSS initial training plans and ensure that assigned staff meets all Parents as Teachers (PAT) training requirements. Work hours are flexible to meet the needs of families.

 ¨       Family Services:

Develop and maintain working knowledge of the PAT Standards to ensure that the services provided by HV’s are in adherence with the PAT program model. Develop and maintain knowledge of community resources to support HV’s in their work with families. Work with HV’s to ensure that each participating family completes required program assessment, is current with immunizations and well-child visits, and receives referrals to community resources in accordance with program policies and procedures.  Support HV’s with developing Family Goal Plans and monitor family progress towards goals. Review and monitor family situations that result in the submission of incident reports and work with program staff to provide intervention services to families as needed. Facilitate home visits as needed.

 ¨       Program Support:

Function as a team leader by assisting with the facilitation of team meetings on a rotating basis and by providing daily support and crisis management. Participate in administrative program meetings. Assist in the selection of staff by conducting initial interviews.  Facilitate orientation trainings for new staff and assist with developing and revising staff trainings. Assist with the revision of program forms and updating policies/procedures, as needed. Provide support with the completion of annual participant satisfaction surveys and compilation of results. Assist Program Manager with reporting and data management.  Work closely with the department PM & Director to obtain and maintain program certification and fidelity.

 ¨       Networking and Coordination Activities:

Participate in PAT Supervisor meetings.  Participate in community meetings and workgroups as applicable. Facilitate community presentations about program services as needed.

 ¨       Miscellaneous:

Collaborate with agency staff from other programs when appropriate. Perform other duties as assigned by the Program Manager or Director of Programs and Services.

 EDUCATION:

Bachelor’s Degree in Behavioral Sciences (Social Work, Psychology, Sociology, Mental Health, Nursing and Education, or equivalent) required.  Master’s Degree preferred

 EXPERIENCE:

Must possess at least 5 years of experience working directly with families with children in-home or in group settings.  Case management or service coordination experience preferred. 

 SKILLS:

A solid understanding of and/or experience in supervising and motivating staff, as well as providing support to staff in stressful work environments. Experience in early childhood prevention services; home visitation experience preferred. Knowledge of infant/child development, parent-child attachment, maternal-infant health and dynamics of child abuse and neglect. Experience with providing family services that embrace the concepts of family–centered, strength-based, culturally sensitive service provision.  Possess Strong interpersonal skills and a commitment to reflective supervision, data collection, and continuous quality improvement.

NOTE: A valid driver’s license, car and insured vehicle is necessary to fulfill the duties and responsibilities for the position.  In addition, proof of a flu vaccine or a medical or religious exemption is required.

Family Support Program (FSP) Director—also referred to as Director or PD is responsible for overseeing all aspects of the Center, including program development, implementation, evaluation, reporting, staff supervision, budgeting, fundraising, and facilities management. The Director ensures smooth operations and alignment with Center policies and philosophy.

 Key Responsibilities: 

·       Oversees all aspects of program development, supervision of staff, budget, money management, fundraising, enrollment, and facilities.

·       Facilitates the smooth flow of the program and ensures its adherence to stated philosophy.

·       Oversees the care, safety, and well-being of staff, participants, and volunteers.

·       Coordinates staff meetings, staff orientation and training, and encourages professional development.

·       Helps participants to identify needs.

·       Networks with the community by coordinating community outreach.

·       Prepares monthly, quarterly and annual statistical and programmatic reports.

·       Attends sponsoring agency, MFN Directors' and FSC Advisory Committee meetings

 General Qualifications/Skills:  

·       Understand and be committed to the overall philosophy of Family Support.

·       Work cooperatively with consultants from Maryland Family Network who are responsible for implementation and evaluation of Family Support Center program.

·       Maintain respect for confidentiality of information divulged by or on behalf of participants.

·       Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.

·       Be willing and able to do aggressive outreach and recruitment.

·       Model appropriate interaction with young children and parents.

·       Have the ability to work independently and as a team member and leader.

  Specific Qualifications/Skills:  

Management Skills should include:

·       Ability to speak and write effectively.

·       Ability to plan and organize use of resources effectively.

·       Ability to keep accurate records.

·       Ability to establish and implement goals.

·       Ability to establish priorities.

·       Ability to oversee financial matters and prepare budgets with multiple sources of income.

·       Ability to garner additional funding when necessary.

Supervisory skills should include:

·       Ability to hire and terminate staff, as needed.

·       Ability to delineate and monitor staff responsibilities.

·       Ability to evaluate staff performance effectively.

·       Ability to recognize and utilize the expertise of others.

·       Ability to establish firm, fair, and objective practices with staff.

·       Ability to recognize areas of concern and staff weaknesses.

·       Ability to encourage staff development.

Community relations and networking skills should include:

·       Thorough knowledge of the community.

·       Demonstrated ability to mobilize and utilize community resources.

·       Demonstrated ability to attract and retain volunteers.

·       Demonstrated ability to form effective networks.

·       Knowledge of Board structure, its function and Agency/Board relationships.

·       Ability to form and work with a Board effectively.

·       Public speaking ability.

Leadership Skills should include:

·       Ability to gain staff support.

·       Modeling the expectations, standards that he/she requires of others.

·       Interest in self-development through continued education and training.

·       Ability to make sound decisions.

·       Ability to clearly articulate expectations and to consistently follow through.

·       Ability to build an effective team.

·       Having played a leadership role in the community in the past and still being actively involved.

·       Creativity, vision and flexibility.

·       Ability to share vision with staff and to motivate them.

·       Always looking to improve all aspects of the program.

·       Good problem-solving skills.

·       Ability to objectively listen and respond to staff concerns.

 Education: 

·       Master’s degree in Human Services or Human Development preferred.

·       Bachelor’s degree accepted in same field with a minimum of four years’ experience in program development and management in program(s) serving populations similar to FSC populations.

·       Minimum of two years supervisory experience required.

This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand-alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

 Key Responsibilities: 

·       Meets with new Center participants to familiarize them with the Center and the services available and completes all required paperwork.

·       Ensures that new families feel welcomed and are integrated into the Center programs and activities.

·       Provides assistance and supportive counseling to families as needed.

·       Conducts aggressive outreach and recruitment activities.

·       Ensures that all participant files are complete and accurate at all times.

·       Ensures the confidentiality of all records and appropriate communications about and with participants.

·       Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.

·       Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.

·       Provides recruitment and retention services, including home visits to families.

·       Provides informal and formal parenting education to families addressing specific developmental needs of their children.

·       Facilitates groups to optimize participant self-esteem and potential.

·       Works with Center staff to ensure that Center services are meeting participant needs

·       Serves as member of Center management team and as such, provides leadership to Center staff as requested by Director.

·       Attends trainings and meetings as required by sponsoring agency and MFN.

 General Qualifications/Skills:  

·       Understand and be committed to the overall philosophy of Family Support.

·       Maintain respect for confidentiality of information divulged by or on behalf of participants.

·       Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.

·       Be willing and able to do aggressive outreach and recruitment.

·       Model appropriate interaction with young children and parents.

·       Have the ability to work independently and as a team member and leader.

Specific Qualifications/Skills:  

·       Have effective written and verbal communication skills.

·       Have excellent planning and organizational skills.

·       Have excellent service coordination skills.

·       Have the ability to establish and implement goals.

·       Have the ability to establish priorities.

·       Be able to make assessments and appropriate referrals.

·       Have problem solving skills.

·       Have the ability to provide individual, family and group counseling.

·       Have knowledge of community resources and how to access them effectively.

·       Be able to advocate effectively for families.

·       Have the ability and willingness to make home visits.

 Education/Experience: 

·         Master's degree in Human Services, Human Development or Social Work with two years’ experience providing direct service to families preferred.

·         Bachelor’s degree in same fields acceptable with a minimum of four years’ experience.

·         Must have experience providing direct service to individuals and experience facilitating groups.

·         Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.

·         Minimum of one-year direct staff supervision.

Responsibilities

·         Complete family intake and assessment for each family assigned within 30 days.

·         Complete family goal plan within 30 days for each family assigned.

·         Review family goal plans on a regular basis, at a minimum once every 30 days, to measure progress and to adjust goals.

·         To role model for the family effective parenting and nurturing skills.

·         To provide direct teaching through the use of curriculum to families that will assist in building healthy parent/child relationships.

·         Jointly with the family identify and mobilize resources within and external to the family.  Provide linkages to these resources as necessary.

·         Works flexible hours that meet the needs of each family assigned, including weekends and evenings.

·         Complete the expected number of home visits as determined by intensity of service for each family assigned.

·         Maintain an accurate and current case file on each family assigned.

·         Complete all assessment, program evaluation tools and documentation within timelines as required by the funder and the agency.

·         Meet weekly with the Clinical Supervisor to discuss cases, problem solve and plan for home visits.

·         Completes statistical reports as required.

·         Attends required staff meetings, training or conferences.

·         Participates in agency work teams as assigned.

 Education:  Bachelor’s Degree in Behavioral Sciences (Social Work, Psychology, Sociology, Mental Health, Nursing and Education) preferred; Associate degree in Human Services or related field.  Bilingual preferred.

EXPERIENCE:  3-5 years experience working in Human or Social Services; One year working with or providing services to children and families; Case management or service coordination experience preferred; Experience and willingness to work with a culturally diverse population

 SKILLS:

¨      Oral and written communication skills

¨      Ability to develop trusting relationships

¨      Ability to maintain professional boundaries

¨      Acceptance of individual differences

¨      Knowledge of infant and child development

¨      Openness to reflective practice

 WORK ENVIRONMENT:

¨      Must work flexible hours, including weekends and evenings

¨      Must be prepared to travel to various program sites, and various communities.

¨      A driver’s license and insured vehicle is necessary to fulfill the duties and responsibilities for the position.

Responsibilities

·         Complete family intake and assessment for each family assigned within 30 days.

·         Complete family goal plan within 30 days for each family assigned.

·         Review family goal plans on a regular basis, at a minimum once every 30 days, to measure progress and to adjust goals.

·         To role model for the family effective parenting and nurturing skills.

·         To provide direct teaching through the use of curriculum to families that will assist in building healthy parent/child relationships.

·         Jointly with the family identify and mobilize resources within and external to the family.  Provide linkages to these resources as necessary.

·         Works flexible hours that meet the needs of each family assigned, including weekends and evenings.

·         Complete the expected number of home visits as determined by intensity of service for each family assigned.

·         Maintain an accurate and current case file on each family assigned.

·         Complete all assessment, program evaluation tools and documentation within timelines as required by the funder and the agency.

·         Meet weekly with the Clinical Supervisor to discuss cases, problem solve and plan for home visits.

·         Completes statistical reports as required.

·         Attends required staff meetings, training or conferences.

·         Participates in agency work teams as assigned.

 Education:  Bachelor’s Degree in Behavioral Sciences (Social Work, Psychology, Sociology, Mental Health, Nursing and Education) preferred; Associate degree in Human Services or related field.  Bilingual preferred.

EXPERIENCE:  3-5 years' experience working in Human or Social Services; One year working with or providing services to children and families; Case management or service coordination experience preferred; Experience and willingness to work with a culturally diverse population

 SKILLS:

¨      Oral and written communication skills

¨      Ability to develop trusting relationships

¨      Ability to maintain professional boundaries

¨      Acceptance of individual differences

¨      Knowledge of infant and child development

¨      Openness to reflective practice

WORK ENVIROMENT:

¨      Must work flexible hours

¨      Must be prepared to travel to various program sites and various communities.

 OTHER: This position requires a personal vehicle, a valid driver’s license, and a current car insurance policy. 

This position provides training, technical assistance, and ongoing support for parents, volunteers and community partners in The Family Tree’s evidence-informed models, with the goal of strengthening family functioning preventing child abuse and neglect.  The role focuses on building knowledge and skills in child and youth development, as well as effective behavior management, across Baltimore City, Baltimore County, and surrounding areas. The position actively engages parents to enhance their capacity and confidence in supporting their children. Work hours are flexible and responsive to the needs of the community.

 RESPONSIBILITIES:

¨       Execute parent education and engagement strategies within assigned communities to support participation and strengthen family outcomes.

¨       Build and maintain relationships with community leaders and parent leaders through ongoing consultation and collaboration  

¨       Promote child abuse prevention through outreach, presentations, and community engagement efforts

¨       Plan and facilitate workshops that focus on positive parenting and strengthening families· 

¨       Deliver training sessions in schools and community settings on child development, abuse prevention, and effective parenting practices 

¨       Support the recruitment, training, and supervision of volunteers and student interns

¨       Assess family needs and collaborate with parents to develop action plans and connect them with appropriate resources

¨       Maintain accurate program documentation, including participant records, assessments, and evaluation tools in the agency database

¨       Administer client satisfaction surveys and conduct follow-up activities to evaluate program effectiveness

¨       Prepare and submit monthly statistical and program reports in accordance with organizational requirements

 EDUCATION:

¨       Bachelor’s degree in behavioral sciences or related field (e.g., Social Work, Psychology, Sociology, Mental Health, Nursing, or Education) preferred.

¨       Associate’s degree in behavioral sciences or related field (e.g., Social Work, Psychology, Sociology, Mental Health, Human Services, Nursing, or and Education) required, OR

¨       Completion of at least 60 credit hours from an accredited four-year college or university in a behavioral science or related field

 EXPERIENCE:

¨       Minimum of two (2) years of experience in Human Services, Social Services or related field.

¨       At least one (1) year of direct experience working with children and/or families in group settings

¨       Prior experience in teaching, training, or facilitating workshops strongly preferred

 SKILLS:

¨       Strong verbal and written communication skills

¨       Knowledge of child development and effective parenting practices

¨       Demonstrated ability to facilitate group presentations and trainings

¨       Proficiency in computer applications, including word processing

¨       Bilingual skills (Spanish) highly preferred

 WORK ENVIRONMENT:

¨       Ability to work a flexible schedule, including evenings, to meet community needs

¨       Reliable transportation required to serve the Baltimore metropolitan area

¨       If transportation is by own personal car, you must provide a valid driver’s license and car insurance coverage.

¨       Willingness and ability to travel to multiple program sites and communities throughout the state of Maryland

 This position is responsible for providing skilled childcare to children who enroll at Kids Care Plus. The Teacher will implement daily activities that promote learning, independence, and social interactions.

 RESPONSIBILITIES:

·        Provide skilled childcare to toddlers and children aged two through twelve years.

·        Reinforce lessons presented by the Lead Teacher by reviewing material with students one-on-one or in small groups.

·        Teach simple drawing, painting, craft, and language skills (e.g., songs)

·        Actively participate in recreational play and teaching activities.

·        Engage with children by applying knowledge of childhood development, including learning behavior and physical, mental, and emotional         development.

·        Maintain open communication with parents and caregivers.

·        Observe and monitor children’s play and interactive activities.

·        Instruct children in health and personal habits, such as eating, resting, and toilet habits

·        Assisting in preparing and serving children’s meals, snacks, or beverages

·        Attending to the hygienic needs of the children (including changing diapers)

·        Maintain MSDE yearly COK clock hours.

EDUCATION/QUALIFICATIONS:

·        Be at least 19 years of age

·        Have a high school diploma or equivalent education

·        90 clock hours or equivalent of approved early childhood coursework

EXPERIENCE:

·        Have at least one (1) year of experience working with preschoolers in an approved setting

·        Three (3) hours in ADA Compliance

·        Nine (9) clock hours of approved training in communicating with staff, parents, and the public

·        Have dependable transportation

The mission of Healthy Families America is to promote healthy prenatal outcomes, enhance the development of very young children, and promote healthy family functioning. Program Supervisors manage the daily operations of their department unit; identify and assess client and family needs; supervise case management and support staff; coordinate service delivery to ensure that client needs, program goals and contract objectives are effectively met. This position works on a hybrid schedule which includes working remotely and on site.   

 Essential Job Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.

Staff Supervision and Development

¨      Identify and fulfill staffing needs; work collaboratively with each staff member on talent development process to set job and development goals; approve timesheets, leave and reimbursement requests, provide, arrange a schedule ongoing staff training to enable direct service staff to deliver client service effectively.

¨      Supervise program staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio and monitor case files for quality and completeness; assist staff in achieving competence in reflective practice.

¨      Conduct regular and timely supervision according to established program guidelines.

¨      Develop and implement Family Support Specialist training plans and ensure that assigned staff meets all Healthy Families America (HFA) training requirements.

¨      Observe each Family Support Specialist - this in home visits at least semi-annually and provide feedback that encourages professional development.

Client Service Delivery

¨      Assign cases to Family Support Specialist’s, coordinate service delivery and day-to-day operations of the program.

¨      Monitor client cases from initial referral through discharge, promoting efficient and effective client services and administration procedures including adequate client record keeping, statistical and performance outcome reporting.

¨      Provide direct case work in the absence of direct service staff.

Compliance and Reporting Requirements

¨      Ensure that service delivery is performed according to and within the HFA mission, policy/statewide directive/procedural directions/case management model, and contractual/licensing requirements. Enter data for record keeping and reporting to meet federal/state/program guidelines.

¨      Responsible for goals and objectives of contract for programs; includes HFA outcomes and reporting.

¨      Ensure that home visiting documentation is completed accurately and submitted in accordance with program policies.

 Education:

¨      Master’s degree in human services or fields related to working with children and families preferred; OR Bachelor’s degree in these fields with at least three (3) years of relevant experience; OR Associate degree or high school diploma with commensurate HFA experience.

 Experience:

Must possess 3-5 years experience working in Human or Social Services; 1 year working directly with families with children in-home or in group settings.  Case management or service coordination experience preferred. 

  Skills:

• A solid understanding of and/or experience in supervising diverse with humility, as well as providing support to staff in stressful work environments.
• Willingness to engage in building reflective practice (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.); experience with reflective practice preferred.
• Experience in early childhood prevention services; home visitation experience preferred.
• Knowledge of: Infant and child development and parent-child attachment; Parent-infant health, and dynamics of child abuse and neglect maternal-infant health and dynamics of child abuse and neglect.
• Experience with providing family services that embrace the concepts of family–centered, strength-based, culturally sensitive service provision.
• Must have reliable transportation to conduct client home visits as needed and visit other designated community locations.

 WORK ENVIRONMENT:

¨      Must work flexible hours, including weekends and evenings

¨      Must be prepared to travel to various program sites, and various communities.

¨      A driver’s license and insured vehicle is necessary to fulfill the duties and responsibilities for the position.