Responsibilities

·         Complete family intake and assessment for each family assigned within 30 days.

·         Complete family goal plan within 30 days for each family assigned.

·         Review family goal plans on a regular basis, at a minimum once every 30 days, to measure progress and to adjust goals.

·         To role model for the family effective parenting and nurturing skills.

·         To provide direct teaching through the use of curriculum to families that will assist in building healthy parent/child relationships.

·         Jointly with the family identify and mobilize resources within and external to the family.  Provide linkages to these resources as necessary.

·         Works flexible hours that meet the needs of each family assigned, including weekends and evenings.

·         Complete the expected number of home visits as determined by intensity of service for each family assigned.

·         Maintain an accurate and current case file on each family assigned.

·         Complete all assessment, program evaluation tools and documentation within timelines as required by the funder and the agency.

·         Meet weekly with the Clinical Supervisor to discuss cases, problem solve and plan for home visits.

·         Completes statistical reports as required.

·         Attends required staff meetings, training or conferences.

·         Participates in agency work teams as assigned.

 Education:  Bachelor’s Degree in Behavioral Sciences (Social Work, Psychology, Sociology, Mental Health, Nursing and Education) preferred; Associate degree in Human Services or related field.  Bilingual preferred.

EXPERIENCE:  3-5 years experience working in Human or Social Services; One year working with or providing services to children and families; Case management or service coordination experience preferred; Experience and willingness to work with a culturally diverse population

 SKILLS:

¨      Oral and written communication skills

¨      Ability to develop trusting relationships

¨      Ability to maintain professional boundaries

¨      Acceptance of individual differences

¨      Knowledge of infant and child development

¨      Openness to reflective practice

 WORK ENVIRONMENT:

¨      Must work flexible hours, including weekends and evenings

¨      Must be prepared to travel to various program sites, and various communities.

¨      A driver’s license and insured vehicle is necessary to fulfill the duties and responsibilities for the position.

 This position is responsible for providing skilled childcare to children who enroll at Kids Care Plus. The Teacher will implement daily activities that promote learning, independence, and social interactions.

 RESPONSIBILITIES:

·        Provide skilled childcare to toddlers and children aged two through twelve years.

·        Reinforce lessons presented by the Lead Teacher by reviewing material with students one-on-one or in small groups.

·        Teach simple drawing, painting, craft, and language skills (e.g., songs)

·        Actively participate in recreational play and teaching activities.

·        Engage with children by applying knowledge of childhood development, including learning behavior and physical, mental, and emotional         development.

·        Maintain open communication with parents and caregivers.

·        Observe and monitor children’s play and interactive activities.

·        Instruct children in health and personal habits, such as eating, resting, and toilet habits

·        Assisting in preparing and serving children’s meals, snacks, or beverages

·        Attending to the hygienic needs of the children (including changing diapers)

·        Maintain MSDE yearly COK clock hours.

EDUCATION/QUALIFICATIONS:

·        Be at least 19 years of age

·        Have a high school diploma or equivalent education

·        90 clock hours or equivalent of approved early childhood coursework

EXPERIENCE:

·        Have at least one (1) year of experience working with preschoolers in an approved setting

·        Three (3) hours in ADA Compliance

·        Nine (9) clock hours of approved training in communicating with staff, parents, and the public

·        Have dependable transportation

This position serves as the central point of coordination for both internal and external referrals to agency programs and services. The role manages intake and scheduling processes through multiple channels, including phone, online platforms, and in-person interactions. It provides information, resources, and referrals to parents and caregivers experiencing stress across Maryland, helping connect them to appropriate supports. The position also ensures accurate, real-time data entry and tracking within the agency’s database and provides administrative support to program and departmental staff.

RESPONSIBILITES:

·         Serve as the central intake point for all agency programs and services

·         Coordinate and schedule initial orientations using the agency’s calendar and database systems

·         Respond to inquiries and provide information, education, and referrals via phone, email, online chat, and in-person interactions

·         Collaborate with callers to identify needs and connect them with appropriate internal and external community resources

·         Assist clients in problem-solving and identifying alternative solutions when services are limited or unavailable

·         Accurately document and track all client interactions and data within the internal database

·         Provide support to families in crisis, including de-escalation and consultation in urgent or high-risk situations

·         Support the onboarding and training of volunteers and student interns related to helpline operations

·         Maintain up-to-date knowledge of statewide databases, search tools, and community-based resources

·         Stay informed on current parenting practices and evidence-based approaches through ongoing research and professional development

 ·         Conduct client satisfaction surveys and complete follow-up activities to assess service effectiveness

·         Maintain and manage program data, records, and reporting requirements in accordance with organizational standards

·         Participate in staff meetings, trainings, and professional development opportunities as requested

 EDUCATION:

·         Associate’s degree in Child Development, Human Development, Social Work, Counseling, Psychology, Human Services, or a related field required

·         Bachelor’s degree in a related field preferred

·         Five (5) or more years of experience in helpline services, call center operations, or client scheduling may be considered in lieu of formal education requirements

 EXPERIENCE:

·         One (1) to two (2) years of experience in call center operations, helpline services, or client scheduling

·         One (1) to two (2) years of experience in human services or a related field

·         Demonstrated knowledge of community resources and service networks

 SKILLS:

·         Proficient in computer applications, including Microsoft Office Suite and data management/tracking systems

·         Ability to perform accurate real-time data entry while simultaneously responding to client needs

·         Strong verbal and written communication skills

·         Demonstrated empathy and ability to remain calm and de-escalate high-stress or crisis situations

·         Excellent active listening and interpersonal skills

·         Knowledge of child development and effective parenting practices

·         Knowledge of child development and parenting skills building

This position provides training, technical assistance, and ongoing support for parents, volunteers and community partners in The Family Tree’s evidence-informed models, with the goal of strengthening family functioning preventing child abuse and neglect.  The role focuses on building knowledge and skills in child and youth development, as well as effective behavior management, across Baltimore City, Baltimore County, and surrounding areas. The position actively engages parents to enhance their capacity and confidence in supporting their children. Work hours are flexible and responsive to the needs of the community.

 RESPONSIBILITIES:

¨       Execute parent education and engagement strategies within assigned communities to support participation and strengthen family outcomes.

¨       Build and maintain relationships with community leaders and parent leaders through ongoing consultation and collaboration  

¨       Promote child abuse prevention through outreach, presentations, and community engagement efforts

¨       Plan and facilitate workshops that focus on positive parenting and strengthening families· 

¨       Deliver training sessions in schools and community settings on child development, abuse prevention, and effective parenting practices 

¨       Support the recruitment, training, and supervision of volunteers and student interns

¨       Assess family needs and collaborate with parents to develop action plans and connect them with appropriate resources

¨       Maintain accurate program documentation, including participant records, assessments, and evaluation tools in the agency database

¨       Administer client satisfaction surveys and conduct follow-up activities to evaluate program effectiveness

¨       Prepare and submit monthly statistical and program reports in accordance with organizational requirements

 EDUCATION:

¨       Bachelor’s degree in behavioral sciences or related field (e.g., Social Work, Psychology, Sociology, Mental Health, Nursing, or Education) preferred.

¨       Associate’s degree in behavioral sciences or related field (e.g., Social Work, Psychology, Sociology, Mental Health, Human Services, Nursing, or and Education) required, OR

¨       Completion of at least 60 credit hours from an accredited four-year college or university in a behavioral science or related field

 EXPERIENCE:

¨       Minimum of two (2) years of experience in Human Services, Social Services or related field.

¨       At least one (1) year of direct experience working with children and/or families in group settings

¨       Prior experience in teaching, training, or facilitating workshops strongly preferred

 SKILLS:

¨       Strong verbal and written communication skills

¨       Knowledge of child development and effective parenting practices

¨       Demonstrated ability to facilitate group presentations and trainings

¨       Proficiency in computer applications, including word processing

¨       Bilingual skills (Spanish) highly preferred

 WORK ENVIRONMENT:

¨       Ability to work a flexible schedule, including evenings, to meet community needs

¨       Reliable transportation required to serve the Baltimore metropolitan area

¨       If transportation is by own personal car, you must provide a valid driver’s license and car insurance coverage.

¨       Willingness and ability to travel to multiple program sites and communities throughout the state of Maryland

Family Support Program (FSP) Director—also referred to as Director or PD is responsible for overseeing all aspects of the Center, including program development, implementation, evaluation, reporting, staff supervision, budgeting, fundraising, and facilities management. The Director ensures smooth operations and alignment with Center policies and philosophy.

 Key Responsibilities: 

·       Oversees all aspects of program development, supervision of staff, budget, money management, fundraising, enrollment, and facilities.

·       Facilitates the smooth flow of the program and ensures its adherence to stated philosophy.

·       Oversees the care, safety, and well-being of staff, participants, and volunteers.

·       Coordinates staff meetings, staff orientation and training, and encourages professional development.

·       Helps participants to identify needs.

·       Networks with the community by coordinating community outreach.

·       Prepares monthly, quarterly and annual statistical and programmatic reports.

·       Attends sponsoring agency, MFN Directors' and FSC Advisory Committee meetings

 General Qualifications/Skills:  

·       Understand and be committed to the overall philosophy of Family Support.

·       Work cooperatively with consultants from Maryland Family Network who are responsible for implementation and evaluation of Family Support Center program.

·       Maintain respect for confidentiality of information divulged by or on behalf of participants.

·       Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.

·       Be willing and able to do aggressive outreach and recruitment.

·       Model appropriate interaction with young children and parents.

·       Have the ability to work independently and as a team member and leader.

  Specific Qualifications/Skills:  

Management Skills should include:

·       Ability to speak and write effectively.

·       Ability to plan and organize use of resources effectively.

·       Ability to keep accurate records.

·       Ability to establish and implement goals.

·       Ability to establish priorities.

·       Ability to oversee financial matters and prepare budgets with multiple sources of income.

·       Ability to garner additional funding when necessary.

Supervisory skills should include:

·       Ability to hire and terminate staff, as needed.

·       Ability to delineate and monitor staff responsibilities.

·       Ability to evaluate staff performance effectively.

·       Ability to recognize and utilize the expertise of others.

·       Ability to establish firm, fair, and objective practices with staff.

·       Ability to recognize areas of concern and staff weaknesses.

·       Ability to encourage staff development.

Community relations and networking skills should include:

·       Thorough knowledge of the community.

·       Demonstrated ability to mobilize and utilize community resources.

·       Demonstrated ability to attract and retain volunteers.

·       Demonstrated ability to form effective networks.

·       Knowledge of Board structure, its function and Agency/Board relationships.

·       Ability to form and work with a Board effectively.

·       Public speaking ability.

Leadership Skills should include:

·       Ability to gain staff support.

·       Modeling the expectations, standards that he/she requires of others.

·       Interest in self-development through continued education and training.

·       Ability to make sound decisions.

·       Ability to clearly articulate expectations and to consistently follow through.

·       Ability to build an effective team.

·       Having played a leadership role in the community in the past and still being actively involved.

·       Creativity, vision and flexibility.

·       Ability to share vision with staff and to motivate them.

·       Always looking to improve all aspects of the program.

·       Good problem-solving skills.

·       Ability to objectively listen and respond to staff concerns.

 Education: 

·       Master’s degree in Human Services or Human Development preferred.

·       Bachelor’s degree accepted in same field with a minimum of four years’ experience in program development and management in program(s) serving populations similar to FSC populations.

·       Minimum of two years supervisory experience required.

This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand-alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

 Key Responsibilities: 

·       Meets with new Center participants to familiarize them with the Center and the services available and completes all required paperwork.

·       Ensures that new families feel welcomed and are integrated into the Center programs and activities.

·       Provides assistance and supportive counseling to families as needed.

·       Conducts aggressive outreach and recruitment activities.

·       Ensures that all participant files are complete and accurate at all times.

·       Ensures the confidentiality of all records and appropriate communications about and with participants.

·       Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.

·       Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.

·       Provides recruitment and retention services, including home visits to families.

·       Provides informal and formal parenting education to families addressing specific developmental needs of their children.

·       Facilitates groups to optimize participant self-esteem and potential.

·       Works with Center staff to ensure that Center services are meeting participant needs

·       Serves as member of Center management team and as such, provides leadership to Center staff as requested by Director.

·       Attends trainings and meetings as required by sponsoring agency and MFN.

 General Qualifications/Skills:  

·       Understand and be committed to the overall philosophy of Family Support.

·       Maintain respect for confidentiality of information divulged by or on behalf of participants.

·       Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.

·       Be willing and able to do aggressive outreach and recruitment.

·       Model appropriate interaction with young children and parents.

·       Have the ability to work independently and as a team member and leader.

Specific Qualifications/Skills:  

·       Have effective written and verbal communication skills.

·       Have excellent planning and organizational skills.

·       Have excellent service coordination skills.

·       Have the ability to establish and implement goals.

·       Have the ability to establish priorities.

·       Be able to make assessments and appropriate referrals.

·       Have problem solving skills.

·       Have the ability to provide individual, family and group counseling.

·       Have knowledge of community resources and how to access them effectively.

·       Be able to advocate effectively for families.

·       Have the ability and willingness to make home visits.

 Education/Experience: 

·         Master's degree in Human Services, Human Development or Social Work with two years’ experience providing direct service to families preferred.

·         Bachelor’s degree in same fields acceptable with a minimum of four years’ experience.

·         Must have experience providing direct service to individuals and experience facilitating groups.

·         Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.

·         Minimum of one-year direct staff supervision.

Responsibilities 

* Attend training to become a Certified Parent Educator.

* Provide personal home visits to families on assigned caseload

* Plan and conduct home visits using the Parents As Teachers (PAT) instructional curriculum based activities, methods and materials.

* Provide early detection and developmental screening services to children zero to five years of age.

* Monitor client caseload and record child's developmental progress

* Maintain accurate records of all personal home visits, contacts, screenings, resource linkages and data input of progress and required reports.

* Maintain client confidentiality and integrity in keeping with agency policies, practices, professional standards, and program requirements.

* Acquire knowledge and expertise of the agency's Client Management System (Visit Tracker) software and other various database systems.

* Participate in community outreach events as needed and required.

* Attend agency staff meetings as necessary and required.

* Perform all other duties as assigned and adhere to ongoing policies, program standards and supervisory directives.

EDUCATION:  Bachelor's degree in early childhood development or related field is preferred; with a minimum of two years' experience directly working with young children under the age of 5 required.

OTHER: This position requires a personal vehicle, a valid driver's license, and a current car insurance policy.  No transportation of participant families or children is necessary, but having a vehicle facilitates ease of completing home visits in addition to all other job requirements.  May be asked to do some light transporting of donated items, such as clothes, diapers, and pack-n-plays at times.

SKILLS REQUIRED:

¨       Strong knowledge of child development, parent education, and the Parents as Teachers curriculum

¨       Ability to build trusting, respectful relationships with diverse families

¨       Skilled in observation, assessment, and documentation of child and family progress

¨       Effective communication and active listening skills

¨       Experience connecting families to community resources and supports

¨       Strong organization, time management, and documentation abilities

¨       Understanding of trauma-informed care and family systems

¨       Demonstrates cultural sensitivity, professionalism, and confidentiality

¨       Self-motivated and able to work independently while collaborating with a team

¨       Genuine commitment to empowering parents as their child’s first and most important teacher

WORK ENVIROMENT: 

* Must work flexible hours

* Must be prepared to travel to various program sites and various communities.